Returns, Refunds & Exchanges

CHANGE OF MIND

Please select your products carefully as Satori Minerals does not offer refunds or exchanges for "change of mind".

 

INCORRECT PRODUCT

For hygiene reasons, Satori Minerals is unable to offer refunds or exchanges on products that have been opened (even if they have not been used). If you have ordered or have been sent an incorrect item, this item must be returned in its original packaging (unopened) to our warehouse within 14 days in order to receive an exchange. Return shipping costs are the responsibility of the customer unless otherwise advised by Satori Minerals. We recommend using post tracking as exchanges won't be offered until the original item has been returned safely to the Satori Minerals warehouse.

 

DAMAGED OR FAULTY GOODS

If your order arrives damaged or faulty, please contact us within 7 days with videos/photos of the product/s in question and we will gladly offer a replacement.

 

OUT OF STOCK

Satori Minerals reserves the right to reject orders that are unable to be filled due to discontinued or unavailable stock. In these circumstances you will be notified by Satori Minerals.